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Jewelry Care
Mountainside jewelry is thoughtfully handcrafted using high-quality metals and natural stones, designed to be worn and loved for years to come. Like all fine, handmade pieces, jewelry is delicate by nature and will naturally experience wear over time. This is not a reflection of quality, but simply the character of precious metals and natural materials when worn regularly.
To preserve the beauty and longevity of your piece, we recommend:
- Avoiding contact with rough surfaces and other metals to prevent scratching
- Limiting exposure to heat, moisture, and chemicals
- Keeping jewelry dry and applying lotions, oils, perfumes, and body products before putting it on
- Removing jewelry before bathing, swimming, exercising, or sleeping
Each product page includes detailed information about the specific metals and materials used.
Many styles are finished with a substantial layer of high-quality 14k gold, applied thicker than industry standard. With regular wear, gold-coated jewelry may gradually soften or fade, particularly in areas that experience frequent friction. This is a natural result of wear and not a production fault. We are always happy to professionally reapply the gold finish as needed to restore your piece.
Brass and sterling silver styles may naturally develop a patina over time, which is a beautiful and unique transformation that adds character to the metal. If you prefer a brighter finish, gently polish with a high-quality polishing cloth. Please do not use liquid jewelry cleaners, and avoid polishing cloths on gold-coated or vermeil pieces.
Stone Care
Natural gemstones require thoughtful handling. Many stones are hand-cut and feature organic textures, inclusions, and varying levels of hardness. Some stones may chip or crack if dropped or struck against a hard surface.
Opals and turquoise, in particular, are porous and more fragile. These stones can discolor when exposed to chlorine, salt water, and harsh chemicals. We recommend removing these pieces before swimming or prolonged water exposure.
With proper care and mindful wear, your jewelry will continue to age beautifully over time.
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Repairs
While our jewelry is crafted for durability and longevity, all jewelry is inherently delicate and susceptible to wear from daily friction, impact, pressure, and environmental exposure. Occasional repairs are a normal part of owning and loving handmade pieces.
If your jewelry requires servicing, we are happy to help!
Repairs needed due to a confirmed production defect will be completed at no cost to you (excluding shipping). For repairs resulting from normal wear, accidental damage, improper storage, or impact, a service fee will apply.
Repair pricing and turnaround time vary depending on the nature of the repair. We will always review your piece and confirm costs before proceeding. Return shipping fees apply.
To begin a repair request, please visit the appropriate repair listing below and follow the provided instructions or reach outย hereย beforehandย to begin a restoration or with any questions about the repair process!
We reserve the right to decline repair requests that fall outside reasonable wear or are beyond structural restoration. Please note, we only offer repair and re-finishing services for MOUNTAINSIDE Jewelry.ย
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Jewelry Repairs
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14k Gold Refinish
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Need Assistance? Weโre here to help! Please contact us atย shop@mountainsidemade.com