Mountainside jewelry is thoughtfully handcrafted to be worn and loved for years to come. Like all fine, handmade pieces, jewelry is delicate by nature ~ and over time natural wear is to be expected. We are always happy to help restore the beauty and functionality of your piece should it ever need servicing.
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By purchasing this listing, your repair request will be added to our service schedule and covers return shipping once your repair has been completed.
If your jewelry experiences an issue that appears to be the result of a production defect, we will gladly repair it at no cost to you. Please include your order number or proof of purchase so we may review your request. In these cases, you will only be responsible for shipping.
For repairs resulting from normal wear, accidental damage, improper storage, physical impact, or other external factors - a service fee will apply. Jewelry is inherently delicate and regularly exposed to friction, pressure, moisture, and environmental elements, so wear or breakage can naturally occur over time.
Repair costs vary depending on the nature of the damage and the materials required. The listings below outline our standard repair rates; however, final costs may be adjusted based on the specific condition of your piece. If the repair cost is lower than the listed price, we will gladly issue a discount code or partial refund for the difference.
Please feel free to continue on with checkout of this listing, or reach out here beforehand to begin a restoration or with any questions about the repair process.
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After completing your purchase of this listing, please ship your item to:
Mountainside REPAIRS
6223 Highway 9
Felton, CA 94018
Please include your name, email address, return shipping address, order number (if applicable), and a brief description of your repair request inside the package.
For the safety of your jewelry, do not ship your piece in a standard envelope, as it may become lost or damaged in transit. We strongly recommend using secure packaging and obtaining tracking to ensure safe delivery.
- Please allow 3-6 weeks for your repair to be completed.
- Please note, we only offer repair services for MOUNTAINSIDE Jewelry.
